Day 16 of the 30 Day Preparation Plan To Care For An Aging Adult: Senior Scams
Zack shares a personal story of a scammer calling his cell phone.
Scammers are getting more and more creative. Easy targets are people with cell phones (because they always pick up) and your aging parent who are at home and answer the good old fashion land line.
Latest scam is about the new Medicare issued card—something every older adult may fall for.
This is Day 16 of the 30 day preparation plan to care for an aging parent and the topic is senior scams. If you have not had a chance to listen to days 1-15, please go to season 1 http://raisingparentspodcast.com/page/7/ and check out those episodes. We also talk about the 9 beginner steps in raising your parent in season 1.
2.7 million reports of fraud and identity theft were reported in 2017 according to FTC Federal Trade Commission costing victims a total of $328 million. Those are the reported ones. That doesn’t count the attempts. Senior citizens are targeted more frequently than any other age group according to the NJ Division of Consumer Affairs.
A very popular scam is during tax season—“This is the IRS calling”.
Here are the top 10 scams of late (National Council on Aging - NCOA): https://bit.ly/1MVdQKR
Some others not mentioned by these folks are the one about a scammer calling as a utility company telling the victim that they are past due and need to pay now before cutting off the power.
Then there is the one posing as the NJ Motor Vehicle Department telling you your driver license has been suspended and that a payment is needed to get your license back.
There is also the ones that give out a customer service rep for big names like Amazon and you google search the number and it takes you to a fake webpage that makes you think it really is Amazon and it will ask you for your information.
The latest one should also get your attention. It’s about the new Medicare card and since about 44 million Americans are enrolled in Medicare that is a pretty big target group to go after.
Medicare will not call you. They just don’t. Everything will be sent written in the old fashion snail mail style. So never never talk to anyone on the phone if they say they are Medicare. By the way the IRS does not make phone calls either. They use snail mail too.
If you haven’t seen a Medicare card ask to see your parent’s. If they haven’t received their new ones yet and you are looking at the old one, you will see the problem right away. Their social security number is on it. Medicare has always advised that you carry your card. This has been one of the biggest causes of identity thefts known for a long time. We all misplace our purses and wallets, especially as someone ages. And of course they are stolen as well. And scammers used to ask Medicare beneficiaries to read the number off the card over the phone. Today you probably notice that the social security number is hidden practically on everything. At the very most you will see xxx-xx- and the last four digits. This makes it tougher for bad people to steal your identity.
So the CMS or the Center For Medicare and Medicaid Services has wanted to change this for quite some time but it was going to be very expensive to do so and they did not have the funding. Luckily they found some cash and started changing the cards as of April 2018. It is going to be a gradual process since there are so many folks who have a Medicare card. They plan to take one year to do this. But they are mailing them out automatically free of charge starting in one geographic area and moving to another. When they receive their new card, they are being asked to destroy the old one. Just make sure your parent does not destroy their social security card or health or drug plan cards. Just the old Medicare card with the Social Security number on it.
Other things to know:
Here are some of the things scammers will do--tell your parent there is a fee for the new card and ask them for their credit card or banking information to pay for it. Or they will call and ask to validate their information including credit card and banking information before they send out the card or give them a refund for the old one. The will tell them they cannot use the card until they activate it and they need to give them some information first to do that.
The problem is that many older adults will get embarrassed if they have been scammed and won’t tell anyone. Or they will not know where to turn to tell someone they have been scammed.
After hearing so much about the new card, and relying heavily on your Medicare benefits, you can be easily convinced that your Medicare may be at jeapordy if you do not do what the caller says. With healthcare costs so high no one wants their Medicare in jeapordy and you may fall for it.
How do they protect themselves from fraud?
Tell them not not share your new Medicare card or MBI with anyone. Keep your card in a safe place and do not carry it in your purse or wallet unless you need it that day. Only give your MBI to people you trust and who legitimately need it such as doctors, pharmacists and health care providers.
So this is worth repeating….Scammers may call to ask you to pay an activation fee for the new card. The card does not need to be activated and there is no fee!
Scammers may call to ask you to update or confirm your address or Social Security Number. That is not necessary. The card is good to go once it is sent to you.
Never give your Social Security number or address to anyone over the phone!
Never send money or give personal information in response to an unsolicited request.
If you suspect something you can Search online for phone numbers or company names and put “scam” with it to see the latest. Most seniors are not aware of the latest scams.
Best thing to do is to Report anything suspicious to the FTC: 1-877-382-4357.
You can also sign up for scam alerts: https://www.consumer.ftc.gov/features/scam-alerts
Now that mom or dad know how to use a cell phone and can text, scammers are hitting them up too.
It’s not necessarily that someone is fooled or not so smart. As you get older, you may get in a vulnerable moment where you are wishing it was true...how great it would be to get some extra money to have a little more retirement money or leave something for your family—so the sweepstakes check is tempting. Or even how they may not want to bother you again for something and they try to handle this alone….like activating their Medicare card. Hey mom and dad...bother me! That is not a problem at all….but getting scammed is.
Please give me some feedback on what you think of the show so far or topics you may want to hear about in the future. http://raisingparentspodcast.com/contact/
And remember, our parents raised us. The least we can do is to help raise them. Talk to you later.
Sources used in this series:
Host Zack Demopoulos prepares to kick off Season 2 of Raising ‘Rents but before he does he shares a bonus episode on the transition of care for a family loved one who has been hospitalized and is being discharged. This one is a personal story about Zack’s Mom. It is the first time he is sharing on a personal note and plans to do more in the future.
Sibling dynamics--Zack has to work with his brother to care for their mother who has been hospitalized with a contagious virus that has weakened her and heart problem called supraventriculartachycardia. His brother lives in North Carolina near their mother and along with his wife is the primary caregiver. Zack lives in New Jersey and is a long distance caregiver.
Cost of caring, especially as a long distance caregiver-- Zack walks through what it takes to leave New Jersey on short notice to help his brother care for their mother.
Challenges of your mother telling you she wants to go home from the hospital and there is no clear plan yet.
Hospital case manager--very important you meet with them early and have them help you start planning for your family member’s hospital discharge.
Doctor says his mother can go home but with a plan that includes 24/7 care which Zack knew would not fly with his mom.
Zack reviews options with his mother which include going home with 24/7 care which she did not want nor can a family member help her with or go to a subacute rehab facility which she immediately rejects because she considered that to be a nursing home.
He convinces her to agree to go to a subacute rehab facility. Case manager gives Zack a list of recommended facilities. He is not familiar with any of them being from out of town. He reaches out to his home care provider peer and friend in Charlotte ComForCare Charlotte NC and received recommendations, two of them being on the list. Zack also asked the doctor who replied that she did not know anything about them but if it was her mother, she would go to each facility in person and check them out and make a decision from there.
Zack’s brother wants their mother to go to a rehab facility by his work so if need be he can run over briefly and see her. It was mostly about location than anything else. Zack instead tries to use factors such as how good the Physical Therapy is, is subacute separated from long term care (nursing home), how many aides are there per number of patients, and if a private room is available that is paid for by Medicare. Sibling dynamics once again come into play here.
After selecting a subacute facility, Zack is ready to take his mom there. Very important that you get the discharge plan documents from the Director of Nursing or Case Manager so that you can share it with the facility. Discharge plan has special instructions and lists medications, some of them could be new since her hospital admission.
Thank you for listening to the Raising ‘Rents podcast. This was Episode 25. If you have any questions or feedback, please go to our website www.raisingrents.com and click on the “Contact” tab. You can also find the show notes and references to anything we talked about. Until we talk again, remember that our parents raised us, the least we can do is help raise them. Talk to you later.
Sources used in this series:
Host Zack Demopoulos launches his 30 day preparation plan to care for an aging adult. In Day 12, Zack talks about how staying active as you age will keep go far in keeping you healthy.
Host Zack Demopoulos launches his 30 day preparation plan to care for an aging adult. In Day 10, Zack does a high level overview of Medicare and how important it is to understand it for yourself and your parents in managing health care costs.
Host Zack Demopoulos launches his 30 day preparation plan to care for an aging adult. In Day 8, Zack talks about how important it is to stay on top of your parents eye health and some of the things to look for as they age.
Host Zack Demopoulos launches his 30 day preparation plan to care for an aging adult. In Day 7, Zack talks about how many doctors an aging adult may have and what are the best ways to help your parent manage them and benefit most from them.
Host Zack Demopoulos launches his 30 day preparation plan to care for an aging adult. In Day 6, he talks about medication management, the risks of not complying, the polypharmacy issues, and the problems that can occur if medication is not managed correctly.
Host Zack Demopoulos launches his 30 day preparation plan to care for an aging adult. In Day 3, Zack finishes up the three critical parts to Y.O.U as the caregiver. He discusses the importance of understanding your parents’ needs, the “U” in Y.O.U. “Y” stands for “Your Well Being” covered in Day 1. “O” is Overall financial situation—yours and your parents which he covered on Day 2. In this episode Zack talks about the importance of knowing and respecting your parents’ wishes and needs while walking the thin line of making sure they are living safely as they age and have prepared for the long term. He reviews the 9 Beginner Steps To Raising Parents as well.
Host Zack Demopoulos launches his 30 Day Preparation Plan to Care For an Aging Adult. In Day 1, it is all about Y.O.U. as the caregiver. “Y” stands for “Your Well Being” and Zack shares how important it is to ensure your physical, mental, emotional and social well being are in a good place so that you can be the best caregiver possible.
Host Zack Demopoulos continues his discussion with Wendy Sabin, MSW, LCSW (check out Episode 007 for Part 1: http://bit.ly/2sSpTIz) about how to hire a GCM (Geriatric Care Manager), resources they can help you with caring for your aging parents, Wendy's dog Sophie who is training for pet animal therapy and how important this therapy. Zack also does a review of the ALCA (Aging Life Care Association) as in its members and its purpose. This show is dedicated to pet therapy animals—stick around until the end of the show to learn why.
Host Zack Demopoulos invites Wendy Sabin, MSW, LCSW to talk about what a GCM or Geriatric Care Manager is, the change to the name ALCA or Aging Life Care Adviser, why you would call one, what they do for you, and how she balances her professional caregiving and personal caregiving which you'll be surprised to hear. She also answers a listener's question on how to handle an aging parent who is reluctant to move out of state to be near an adult child who can care for them.
The discussion on The 9 Beginner Steps To Raising Parents is concluded with the introduction of Step 9 "Be There". Stories and tips are shared about how important being there for the aging adult you are caring for as well as being there with them. Zack Demopoulos is your host and has guests provide insights. Guests include ComForCare employee Cheryl Wilson and her mother Anne Smith, Client Helen Mintz, Paula Muller of Sociavi. This show is dedicated to wife Phyllis and some fun awkward bloopers are shared at the end..
Step 7 "Be Fun" and Step 8 "Be Loving" are introduced as the next Beginner Steps To Raising Parents or an Aging Adult. Stories and tips are shared about how important having fun is for the person you are caring for as well as yourself. Fun includes laughter and music. It is also important to show your love for the person you are caring. Resources are shared to help you prepare in caring for an aging adult. Zack Demopoulos is your host and has guests provide insights. Guests include wife Phyllis and Eugene "Gene" Foret. This show is dedicated to Chuck Berry who passed away on March 18th, 2017.
Step 5 "Be Compassionate" and Step 6 "Be Respectful" are introduced as the next Beginner Steps To Raising Parents or an Aging Adult. Stories and tips are shared about how important compassion is when caring for someone and to be careful of compassion fatigue; and the importance of being respectful in helping someone with their decisions as they age. Resources are shared to help you prepare in caring for an aging adult. Zack Demopoulos is your host and has guests provide insights. Guests include wife Phyllis, a professional caregiver, and a current client who is an aging adult herself. This show is dedicated to James F. Ward, a former client.